Returns and Other Policies

Returns:

Our Return Policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Under 30 days, to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you have a return, in the first instance, please email: heartgreetings@spin.net.au to advise the issue with the product before it is returned, and receive a return number. Photo proof of damage to the item may be requested, and proof of purchase must be shown. Once your return is received your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Please note: We do not accept returns for change of mind.

Gift cards are non-returnable, and unfortunately sale items cannot be refunded.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heartgreetings@spin.net.au and advise the defect or damage. Depending on where you live, the time it may take for your exchanged product to reach you, may vary depending on stock availability and your location.

Gifts (not yet applicable)

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping:

To return your product, you should mail your product to: 11 Barbour Road Thirlmere New South Wales AU 2572

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if postage was not paid.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Product colours:

Please note that all computer monitors make colours vary on products.  So therefore, know that when you're items arrive their colour may be slightly different than on your computer monitor.  We can not accept responsibility for colour variations.  

Any questions, please don't hesitate to contact us :-)

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